Michael A. Baca, BS, MBA, PMP - Networking Profile
PROFESSIONAL SUMMARY
Senior information technology leader, project manager and professional consultant with broad and deep experience ranging from hands-on software development to systems implementations to client service delivery; Successful entrepreneur, knows business, understands people, communicates well; Excels at bridging the gap between business and technology; Proven expertise in the following areas:
| Client Service Delivery | Program and Project Management |
| Technical Account Management | Systems Implementation and Integration |
| Functional Analysis and Design | SFA/CRM - All Phases |
| Data Modeling | SQL Analysis and Reporting |
| GUI and Web Development | Classroom and distance learning |
MAJOR ACCOMPLISHMENTS
- Built Client Services team, infrastructure and best practices from scratch and oversaw growth of SFA client base from 3 customers to over 30, and growth of team from 1 to over 35 staff members at its peak
- Maintained 100% customer loyalty for over 30 customers representing $17MM in annual revenue
- Developed predictive risk analysis model for evaluating customer satisfaction and anticipating operational issues so they can be remedied before crisis point occurs
- As a prototype Technical Account Manager for an emerging product, successfully handled virtually all aspects of a pharmaceutical SFA implementation single-handedly, including: project management, analysis, configuration, loading and verifying data, loading and testing devices, creating documentation, classroom training and post-deployment account management and support
- College instructor with experience teaching IT and Business courses in business operations, information technology, fundamentals of programming and business application development.
- Former Founder/Principal Consultant of Logical View, Inc., a successful software development and consulting practice
CAREER TARGETS
| Targeted Positions |
Targeted Contacts |
| Director, Client Services | Chief Customer Officer |
| Senior Consultant | VP/Senior Director, Client Services |
| Senior Project Manager | VP /Senior Director, Consulting |
| Program Manager | VP /Senior Director, Project Management |
| Implementation Manager | VP /Senior Director, Operations |
| Customer Engagement Manager | |
| Targeted Industries |
Targeted Company Attributes |
Targeted Locations |
| Computer Software and Services | Entrepreneurial bias | Lehigh Valley, PA |
| IT/Management Consulting | Flatter hierarchy | Greater Philadelphia |
| Data Service Providers | Start-up or Growth phase | Central NJ |
| Pharmaceuticals/Life Sciences | Rewards performance | |
REPRESENTATIVE COMPANIES
| Software/ServicesCRM |
Software/ServicesOther |
IT Consulting |
Data Service Providers |
| Salesforce.com | Adaptik | Alliance Consulting | IMS Health |
| Veeva | Andesa | Computer Aid | Advantage MS |
| CRM Manager | QlikTech | CSC | Health Market Science |
| Synergistix | Trifecta | LiquidHub | TargetRx |
| Cegedim Dendrite | ProModel | Paragon Consulting | D&B |
| |
| Pharma Manufacturers |
Pharma Services |
Healthcare IT |
Other |
| Auxilium | inVentiv Health | McKesson | I would consider other companies that are not in the IT sector, but do value internal IT as an enabler of their business strategy. |
| Cephalon | Innovex | Portico Systems |
| Merck | Glemser Technologies | NextGen Healthcare |
| Shire | TeleRx | GSI Health |
| Wyeth | Amerisource Bergen | |
|
Download PDF version