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I am a senior IT and client services leader with 20+ years industry experience. Versatile and multi-skilled as evidenced by my background (years below overlap):
Former Founder/Principal Consultant of Logical View, Inc.; Very customer-focused; Excels at bridging the gap between technology and business; Outstanding communication skills, both verbal and written; Strong work ethic with proven ability to “get it done”. Wescoe School of Muhlenberg College (Mar 2000 – Present) Adjunct Professor I serve as an evening instructor at the Wescoe School of Muhlenberg College’s Accelerated Bachelor's Degree program in Information Systems. I teach courses ranging from business fundamentals to software development. My duties included course design, preparation, delivery, and grading. Cegedim Dendrite/Target Software (Sep 2003 – Dec 2009) In 2003, Target Software was a custom software development company poised to make the transition to a product-based, market-driven software and services venture serving the pharmaceutical industry. As such, they needed technical individuals that were smart, experienced and market-savvy to fulfill a variety of roles in the rapidly expanding company. I signed on with Target in September 2003 and rapidly transitioned from software development to implementations to client services. Senior Director, Client Services (2005-Present)
Technical Account Director/Sr. Director, Implementation & Data (2004-2005) As the first true technical account manager for the Target SFA platform, I acted as the technical liaison for our customers during the implementation and post-implementation phases. I had hands-on responsibility for business rule definition, client configuration, as well as customer data conversion, expansion and realignment activities. I also developed training materials and exercises for client training sessions, and trained client field personnel on the Target SFA product suite. As the business expanded, I began to mentor other technical account managers and oversaw the implementation activities for new clients. I developed a Target SFA Implementation Model and best practices for project initiatives to ensure a predictable, repeatable and cost-effective process. Senior Software Engineer (2003-2004) I designed and developed the reporting framework, along with 25+ reports, for Target Mobile Web, a web-based application that provides pharmaceutical field sales with a call capture and reporting tool. Founder and Principal of Logical View, Inc. (Mar 1995 – Aug 2003) Developing GUI-based, real-time, client-server business applications at Air Products really excited my imagination. Recognizing a trend towards outsourcing, I left my full-time position to pursue IT project opportunities as an independent consultant. My engagements ranged from long-term contracting projects at Fortune 200 companies to short-term projects for small to medium size businesses. After eight years of very rewarding and challenging work as a business owner, the economic climate coupled with interesting opportunities at Target Software convinced me to decommission the business in 2003. Merck & Co. (2001-2003) Merck contracted me to enhance and support their worldwide phase I clinical trial data capture application. The application was written in Visual Basic, Access, VBA and Oracle SQL Plus. As the sole resource supporting the application, I was responsible for the complete SDLC process, including heavy documentation development and validation test script creation. Lucent Technologies, Inc. (1999-2001) I developed web-based financial applications, allowing me to further develop my web programming skills using ASP, HTML, VBScript, JavaScript together with SQL Server, Oracle and Teradata database platforms. The database work enabled me to gain a fuller understanding of linking local data marts with enterprise-wide database systems. As the sole developer of the financial reporting portal, I gained a broad understanding of architecting a secure, transactional, web-based client server application. Dynamic Technologies/Aspeon, Inc. (1997-1999) I was contracted by this custom software provider to be the lead developer for three client-server Sales Force Automation applications for different business units of a large, multi-national pharmaceutical firm. The laptop-based application was written in object-oriented Visual Basic, MS Access and MS SQL Server, with links to various MS Office applications using the VBA object model. Work was completed successfully within aggressive time constraints. In addition, I developed a Windows CE 2.0-based SFA prototype for hand-held computers. Rhone-Poulenc Rorer, Inc. (1995-1997) I developed a number of interesting software applications for the RPR Finance group. Most of the applications were developed using Visual Basic, MS Office VBA, Access and Windows API. In addition, I constructed both functional and technical specifications for customer sign-off. Applications included:
SmithKline Beecham Clinical Labs (1995) I was hired for a short-term engagement to help relieve the backlog of enhancements for their home grown Sales Force Automation system. Various Clients In addition to the medium to long-term engagements described above, I worked on many short-term projects for a variety of small to medium-size customers. Here is a sampling:
Air Products and Chemicals, Inc. (Jun 1985 - Mar 1995) Software Developer/Project Manager (1991-1995) I moved into application development as a client-server programmer and later moved into a leadership role on that team. Our team designed, developed, implemented, trained and supported a large-scale Visual Basic client/server application to manage engineering project information for 150+ users both local and remote. This was a great learning experience for me, as VB was a relatively new tool, and we really pushed the limits of what the application could do and tackled the issues related to supporting a distributed client server application. The project was received very well by the business stakeholders. End User Consultant/Systems Analyst (1985-1991) After a successful summer internship at Air Products during my senior year in college, I was hired into Emerging Technologies as an End User Consultant, a relatively new role in a new division within the MIS department. My mission was to facilitate the introduction of personal computing and networking technology into the business area. My functional duties included analysis, consultation, planning and training. It was an excellent entry-level position for me, especially given the rapidly changing technical landscape of the time. I became exposed to a variety of new PC technologies and was challenged to introduce those new technologies to power users within my assigned business area. This position set the tone and course for my future career in information technology. Project Management Institute Certified Project Management Professional (PMP) Lehigh University, Bethlehem, PA Master of Business Administration Kutztown University, Kutztown, PA B. S., Computer Information Science (cum laude) Kappa Mu Epsilon (mathematics honor society) |
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